We comply with the terms of the Privacy Act1988 (Cth) when handling your personal information.
How we collect your personal information
We primarily collect your personal information directly from you through correspondence that we engage in with you, for example, onlineforms, enrolmentforms, telephone conversations and emails. We will only collect information about you from third parties in rare circumstances, for example, when processing payments through Ezidebit and/or Stripe.
The kinds of personal information we hold about you
We only hold information about you if it is relevant to your communication with FROEBEL. Generally, information we hold will include your name and other personal details, contact details, payment details, account number, records of correspondence, records ofenrolment, and billing statements.
How we hold your personal information
Depending on the circumstances, we may hold your information either in hardcopy or electronic form, or both.
How we use your personal information
We use your personal information to register you for our FROEBEL Early Learning Centre waiting lists;
- to process enrolments;
- to administer our relationship with you;
- for internal purposes such as procedural assessments, risk management, staff training, events/fundraiser planning, accounting, billing and product and service reviews; and
- to identify, and inform you of, other products or services that may be of interest to you. However, you can withdraw your consent to our using your personal information in this way at any time by contacting our Privacy Officer (contact details below).
What we will not do with your personal information
We will keep your personal information confidential and not sell or knowingly discloseyour information to advertisers or anyexternal third parties, unless we arerequired to share your information with a third party in order to comply with law or to comply with a court order or subpoena.
How we disclose your personal information
We only disclose your personal information in very limited circumstances. Generally, a disclosure will only be made for a purpose that is directly related to the purpose for which you gave us your personal information. This may include disclosure to organisations that provide us with professional advice, such as solicitors and accountants, and to contractors to whom we outsource functions, such as mailing houses, electronic network administrators or debt collection agencies. Where possible, we take contractual measures, and, in all other circumstances, take all reasonable measures, with our contractors to ensure that they comply with the privacy standards set out in the Privacy Act1988 (Cth). The only other circumstances in which disclosure may occur are where it is expressly permitted under the Privacy Act1988 (Cth), for example, where it is with your consent or where we are legally required to do so, such as under a court order or taxation laws.With your consent, we may disclose your personal information to interested research institutions, who may invite you to participate in research relating to FROEBEL’s education and care services. However, you can withdraw your consent to our using your personal information in this way at any time by contacting our Privacy Officer (contact details below).
How we secure your personal information
We hold all hardcopy and electronic records of personal information in a secure manner to ensure that they are protected from unauthorised access, modification or disclosure. Our staff followstrict information handling procedures and only those whose tasks require use of your information are able to access it. We delete your personal information in a secure manner once it is no longer needed or required to be kept by law.Oursecurity measures are designed to assist in yourpersonal information not being accessed by unauthorisedpersonnel, lost or misused. If you reasonably believe that there has been an unauthoriseduse or disclosure of your personal information,please let usknow by contacting our Privacy Officer (contact details below).
Your right to lodge a complaint
If you are not satisfied with how we have handled your personal information, you may lodge a complaint in writing with our Privacy Officer (contact details below). We will inform you of who will handle your complaint and you may contact our Privacy Officer to enquire about its progress atany time. We will go to great lengths to ensure that we resolve the issue to your satisfaction.
Your right of access
You may request access to your personal information at any time by sending a written request to our Privacy Officer (contact details below). In your request, please state how you would like to obtain access. For example, you may like to inspect our records at our premises or you may prefer to be sent a photocopy or an electronic version of your information. You do not need to provide a reason for your request and you will not be charged any fees for obtaining access.
In rare circumstances, and only where it is permitted under the Privacy Act1988 (Cth), we may not be able to provide you with access to your information, for example, where it will have an unreasonable impact upon the privacy of others, where it relates to legal proceedings between us through which the information would not otherwise be available, where it would be prejudicial to negotiations we are holding with you, where we are required by law to with hold the information or where it would reveal information relating to our commercially sensitive decision making processes.
You may correct your personal information
If your personal information is out-of-date or incorrect, you may inform us of this and we will correct it for you.
A cookie is a little piece of information handed to a web browser from a web server that contains information that can be retrieved from the server later. When you visit our websitethe server may attach a cookie to your computer’s memory.
Transfer of your personal information overseas
We will only transfer your personal information overseas if the transfer is to yourself, or to one of your authorised representatives, or it is with your express consent. We will not send your information outside of Australia in any other circumstances.
We are happy to provide you with further information regarding the personal information that we hold about you. If you have any queries or requests in this respect, please contact our Privacy Officer at email@example.com by telephone on (02) 8080 0065.